Karl Stowell, Surrey Tennis Coach

Oxshott Tennis Coach
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Privacy Policy

Privacy Policy

Tennis Coach Surrey Karl Stowell Effective Date: 22 April 2026

At Tennis Coach Surrey, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how Karl Stowell trading as Tennis Coach Surrey (“we”, “us”, or “our”) collects, uses, discloses, and safeguards your personal information when you visit our website tenniscoachsurrey.com, book lessons, or otherwise interact with us.

1. Information We Collect

We may collect the following types of personal information:

Information you provide to us:

  • Contact details (name, email address, phone number, postal address)
  • Date of birth and age (especially for children participating in lessons)
  • Details about the tennis lessons you book (private or group lessons)
  • Emergency contact information (for children)
  • Health or medical information relevant to safe participation in tennis lessons (e.g. injuries, allergies, or medical conditions)
  • Payment information (processed securely by our payment provider – we do not store full card details)
  • Any messages or enquiries you send to us

Information we collect automatically:

  • Technical data such as your IP address, browser type, device information, and pages visited on our website (via cookies and similar technologies)
  • Usage data (how you interact with our website)

Information about children: We provide tennis coaching to children. When a parent or guardian books lessons for a child, we collect the child’s name, age/date of birth, and any relevant health information. We only process children’s data with the consent of a parent or legal guardian.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To provide and manage your tennis lessons (private and group)
  • To communicate with you about bookings, schedules, cancellations, and lesson updates
  • To process payments for lessons
  • To ensure the safety and wellbeing of all participants (particularly children)
  • To respond to your enquiries and provide customer support
  • To improve our services and website
  • To send you occasional updates or offers about our tennis coaching services (you can unsubscribe at any time)
  • To comply with legal and regulatory obligations

3. Legal Basis for Processing Your Data (GDPR)

We rely on the following legal bases for processing your personal data:

  • Performance of a contract – to fulfil your booking and deliver tennis lessons
  • Legitimate interests – to run and improve our coaching business, communicate with you, and ensure safety
  • Consent – for marketing communications and for processing children’s data or sensitive health information
  • Legal obligation – where we are required by law to process your data

You can withdraw your consent at any time by contacting us (see section 9 below).

4. Sharing Your Information

We do not sell your personal data. We may share your information only in the following limited circumstances:

  • With trusted service providers who help us operate our business (e.g. website hosting, email services, online booking system, payment processors). These providers are contractually required to keep your data secure.
  • With venues or facilities where lessons take place (only the minimum information necessary for the session)
  • If required by law, court order, or government authority
  • In the event of a business transfer (though unlikely for a sole trader business)

5. Data Retention

We will keep your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Typically, we retain booking and payment records for up to 7 years for tax and legal purposes. Other contact and lesson information is kept for up to 3 years after your last lesson.

6. Your Rights

Under data protection law, you have the following rights:

  • The right to access the personal data we hold about you
  • The right to correct inaccurate or incomplete data
  • The right to request deletion of your data (subject to legal obligations)
  • The right to restrict or object to processing
  • The right to data portability
  • The right to withdraw consent at any time

To exercise any of these rights, please contact us using the details in section 9.

7. Cookies and Website Tracking

Our website uses cookies to improve your experience, remember your preferences, and analyse website traffic. You can control cookies through your browser settings. For more details, please see our [Cookie Policy] (add a link if you create one).

8. Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Karl Stowell Tennis Coach Surrey Email: karl@tenniscoachsurrey.com Phone: 07976 547239

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have not handled your data correctly: https://ico.org.uk/make-a-complaint/

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Thank you for trusting Tennis Coach Surrey with your personal information.

This policy is written in plain, friendly English suitable for a small local coaching business while still meeting basic UK/GDPR requirements.